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Refund policy
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With original packaging and tags (if applicable)
- Accompanied by proof of purchase or receipt
To start a return, contact us at:
forgeandco.za@gmail.com
Please note:
All return requests must be approved before items are sent back. Any items sent without prior approval will not be accepted.
Once your return is approved, we will provide instructions on how and where to send your package.
Return Address
(Return address will be provided after return approval)
Damages and Issues
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately at forgeandco.za@gmail.com so we can assess the issue and resolve it as quickly as possible.
We aim to ensure you receive the correct and functional product every time.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, plants, etc.)
- Custom or personalised products
- Personal care items (e.g., hygiene or grooming products)
- Hazardous materials or flammable goods
- Gift cards
- Sale or clearance items (unless defective)
If you are unsure whether your item qualifies for return, please contact us before placing or returning an order.
Exchanges
The fastest way to get the item you want is:
- Request a return for your current item
- Once approved, place a new order for the replacement item
This ensures faster processing and avoids delays in shipping.
Shipping & Return Costs (Important)
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping fees are non-refundable.
- If a refund is approved, return shipping costs may be deducted from the refund total where applicable.
This helps us keep product pricing affordable while maintaining service quality.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be processed to your original payment method
- Processing time: up to 10 business days
- Bank processing times may result in additional delays beyond our control
If more than 15 business days have passed since your refund approval, please contact us at forgeandco.za@gmail.com.
Important Notes (Forge & Co Model)
As a curated online store working with international suppliers:
- Delivery times may vary depending on product and location
- Some products are shipped directly from third-party suppliers
- We carefully select products to ensure quality and reliability
Our goal is to provide a smooth and transparent shopping experience while working with global fulfilment partners.
Contact Us
For any questions about returns, refunds, or orders: